This doesn't just apply to mandatory fields

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For example, when registering a customer, personal information such as name and address is first requested, then the email address and then the password. If you ignore such conventions and proceed differently, you will at least cause confusion for the user. Registration form Registration at gmx.de corresponds to the expectations of the user: first, as usual, personal information is asked, and a password is only set in the third step. In certain cases, however, things are different: someone who is interested in insurance, for example, will not expect to be asked for their name and address straight away.


Rather, the focus here is on the user's concerns: Which insurance does he want or is India Car Owner Phone Number List suitable for him? What amount of contribution can he expect? It is therefore clear that different data is relevant and is requested here than is usual, for example, when creating a customer account: The question about date of birth and profession is not surprising here, as this information is necessary to determine contributions. Relevance of the form questions Anyone who would like to apply for additional insurance at Envivas.de will first be asked for data such as date of birth and professional status, as this is used to calculate the amount of the contribution. Only the second step involves the actual application.




Explanations of the requested data Many users feel uncomfortable disclosing their personal information in an online form. If you ask for information that does not seem absolutely necessary, you should give the users a good reason for it. This doesn't just apply to mandatory fields - it can also make sense to briefly explain to the user why you are asking for optional information. This ensures sympathy points! Explanations and information in the form Booking.com does it in an exemplary manner: Not only is the form very clearly structured, the user is also informed why their email address is needed (for booking confirmation) and what benefit adding a password would have for them (advantages such as savings prices) .